Frequently asked questions

Dosing syringe for Oral Administration.

Caring for your Syringe
If you are experiencing difficulty plunging it may be due to a cannabis oil build up in your syringe.
Frequent rinsing with hot water will help ensure that your syringe will properly function.

It is recommended to store your cannabis oil in a spot with stable temperature away from direct light, heat or moisture.

Concentration varies depending on the product ordered. Our concentrations are expressed in terms of milligrams/millilitres (mg/ml). A product with a THC concentration of 20mg/ml is twice as strong as a product that is 10mg/ml. Keep concentrations in mind if you are using a new product.

Oils can be slow to active in your system, so it is recommended that you start low and go slow. Give yourself time to see how the oil has affected you before consuming more.

Licensed Producers are required to dilute the cannabis that is extracted with an alternate substance, which is called a carrier oil. Redecan uses MCT (Medium Chain Triglycerides) oil. MCT Oil is colourless, odourless, and stays liquid at room temperature.

The equivalency factor is expressed in terms of how many millilitres (volume) were produced from 1 gram of cannabis.

Assembly — Ensure batteries are fully charged before use. When ready to use, customers should screw cartridges clockwise into battery units. Do not overtighten!

Activation — Our latest battery style utilises a push-button activated system. Customers should refer to their products’ user guides for specific operational instructions.

Deactivation — Remove cartridges by unscrewing them counter-clockwise from the battery unit. If using a push-button battery, customers should ensure their devices are turned off prior to storage or transportation.

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• Your cartridge is only compatible with 510 threaded batteries
• Turn cartridge clockwise onto your battery
• DO NOT overtighten
• Follow the instructions given by your selected battery
• Best enjoyed within 6 months

Usage

• Charge battery before use
• Turn 510 threaded cartridge clockwise onto battery
• DO NOT overtighten
• Push button rapidly 5x to turn on/off
• Push button rapidly 3x to alternate between 3 heat settings (White: Low 2.8V, Blue: Medium 3.2V, Red: High, 3.6V)
• Pre-heating – Push button rapidly 2x
• Push button 1x to quit preheating
• When ready to use, press and hold the button and inhale through the mouthpiece
• Remove cartridge and turn off when not in use

Charging

• Turn battery clockwise onto USB charger provided
• DO NOT use other USB chargers
• DO NOT overtighten
• USB indicator light: Red = charging, Green = charged

• Cartridge connectivity issue:
• Button will flash red.
• Remove cartridge and reattach lightly before trying the device again.
• Voltage low:
• Button will flash 10x.
• Charge battery with the provided USB.
• Restricted Airflow:
• Preheat the device for 5 seconds.

• Store any clogged vape pens upside down after use.
• Unclog push-activated vape pens by using a technique referred to as “priming the cartridge.” This involves preheating your vape by turning on the battery, then pressing and holding the button for 5 seconds.

Cartridge and Battery:

• Ensure their battery is fully charged. If the battery is low or drained, an LED light will flash.
• Try removing the cartridge from their device, then reattaching it by screwing it clockwise into the battery unit.
• Do not overtighten cartridge!

If the vape pen is still not working, please refer to the instructions on how to troubleshoot the cartridge by adjusting anode.

1. Identify silver anode
2. Place fingernail or toothpick under silver anode
3. Gently rotate anode in either direction until it is slightly raised above silicone gasket (approximately 1 mm or 0.04 inches)
4. Screw cartridge clockwise into battery

*Note: Do not fully pull anode out of cartridge. If unit still does not work after troubleshooting, please return it to its place of purchase.

• Oil residue at the bottom of the cartridge is not considered a leak. It is normal to have a small amount of residue appear as the cartridge nears the end of its life.
• If you notice an above-average amount of any oil or extract leaking from the bottom of the vape cartridge, stop using it and discard it immediately in a safe, responsible manner.
• If you notice oil coming through the top of the mouthpiece, the oil has oversaturated the ceramic. Stop using it and discard it immediately in a safe, responsible manner.

• You will know your cartridges are finished when there is only oil residue remaining at the bottom of your cartridges.
• Empty cartridges will produce harsher tastes and burnt flavours when vaped.

Cartridges should be disconnected and stored in a cool, dry location when not in use. Never leave cartridges in extremely hot or cold vehicles.

While our @redecan.ca emails reach most emails without issue, there are some with higher security restrictions that may filter our address to spam/junk. In that case, simply add our info@redecan.ca and customercare@redecan.ca to your email contacts and address book.